Newtown and Llanllwchaiarn Town Council offices are situated at: The Cross, Broad Street, Newtown, Powys, SY16 2BB
You can contact the office using the form below, by email enquiries@newtown.org.uk or by phone on 01686 625544
CONCERNS AND COMPLAINTS
SHARING YOUR VIEWS – Let’s get you to the right place…
EXISTING TOWN COUNCIL SERVICES:
If you have a complaint about an existing town council service, please let us know. We have a concerns and complaints policy and process and we will investigate and reply. The concerns and complaints policy can be found in the “policies” section of our website at https://www.newtown-tc.gov.wales/your-town-council/documents/.
The list of services that the town council is responsible for can be found here:
https://www.newtown-tc.gov.wales/your-town-council/services/
VIEWS ABOUT WHICH SERVICES ARE PROVIDED:
If you have views about which services are provided, then that is a matter of political choices and can be taken up with your local town councillors. The contact details for town councillors can be found at:
https://www.newtown-tc.gov.wales/your-town-council/your-councillors/your-town-councillors/
VIEWS ABOUT INDIVIDUAL COUNCILLORS:
If you have a complaint about an individual town councillor, these are dealt with directly by the Public Services Ombudsman for Wales. Details on how to do this can be found at https://www.ombudsman.wales/fact-sheets/what-we-do-when-we-get-your-complaint-about-the-conduct-of-a-local-councillor/.